Life Claims — FAQs

Policy details, beneficiary ID, completed claim form, and proof of death (e.g., death certificate and/or medical certificate). We’ll review any additional requirements (e.g., police or medical reports) based on the policy.

As soon as possible. Early notification helps obtain required documents and set timelines with the insurer so your claim progresses without avoidable delay.

Some policies include waiting periods/contestability and specific exclusions (e.g., certain causes of death within a defined period). We’ll check the policy wording and advise the best route forward.

Timelines depend on complete documentation and policy terms. Our role is to help you assemble everything promptly and chase decisions so benefits are released as quickly as possible.

Yes. If the policy includes riders (e.g., critical illness, disability), we’ll help confirm eligibility, evidence needed, and coordinate the claim pathway.

We review the reasons, request/submit the right documents, and escalate where appropriate. Our aim is to resolve issues quickly and fairly in line with policy and regulatory expectations.

Yes. Our assistance is free to you. We’re funded via the insurer side of the process — you focus on your family while we manage the claim. (We’ll confirm this for your policy at the start.)

Request a call back or call (+233) 0302 567 8900. We’ll outline the exact documents needed for your policy and set a clear timeline.