Non-Life Claims — FAQs
Property, motor, flooding, commercial. We move your claim forward from day one — and our service is free to you.
Scope: This page covers Non-Life (General) Insurance only. For Life or Health claims, see our dedicated page (coming soon).
Frequently Asked Questions (Non-Life)
Non-Life covers things you own or liabilities you face — e.g. motor, home/building & contents,
flood & storm, theft, fire, and commercial lines
such as property damage, business interruption, pecuniary losses, and public liability.
Yes — our service is free to the claimant. We’re funded via the insurer side of the process.
Immediately. From day one we organise assessments, evidence, and timelines so your claim doesn’t stall.
Policy number, ID, photos/video of the damage, police/incident reports where applicable, receipts/quotes, repair estimates,
and any letters/emails from the insurer. If unsure, send what you have — we’ll tell you what’s missing.
No. We arrange the right services from day one (e.g., temporary accommodation after flood/fire, emergency repairs, legal coordination where needed) and ensure costs are included in the claim.
Yes. We review the file, request missing documents, challenge decisions where appropriate, and escalate to move the claim forward.
Property damage (fire, flood, storm), business interruption, pecuniary losses (e.g., fidelity/financial loss), and public liability. We help push long-running claims to resolution so you can restore operations faster.
Yes. Claims-GH is a brand of APL Consult Ltd, which is licensed and regulated by the National Insurance Commission of Ghana.
Request a call back or call us on (+233) 0302 567 8900.
A quick chat gets your claim moving today.
Unsure which documents you need? Chat with our team — it’s free and only takes a few minutes.
Property & Flood
From emergency repairs to assessment and settlement timelines — we manage it end-to-end.
Motor & General Accidents
We coordinate the evidence, repair paths, and follow-ups with the insurer.
Commercial Claims
Property damage, BI, pecuniary, public liability — we push stalled files forward.